What Personal Data Ecomm Sharkss Collects

At Ecomm Sharkss, we respect your privacy and are committed to protecting your personal information. We collect personal information to provide our services, respond to inquiries, communicate with clients, improve our website, and enhance your overall experience with our e-commerce solutions.

We may collect information that you voluntarily provide when you:

• Submit a contact or consultation form

• Request information about our services

• Communicate with us by email, phone, SMS, WhatsApp, or live chat

• Purchase or inquire about a service

• Schedule a consultation

• Interact with our customer support team

We may also automatically collect certain technical information through cookies, analytics technologies, server logs, and similar tools.

Where permitted by applicable law, we may receive information from trusted service providers, business partners, referral sources, or publicly available sources.

Information We Collect

Depending on how you interact with Ecomm Sharkss, we may collect:

• Full Name

• Company or Business Name

• Email Address

• Phone or Mobile Number

• Country or General Location

• Preferred Language

• Business Information

• Service Interests

• Consultation or Project Information

• Website Usage and Analytics Data

• IP Address

• Browser and Device Information

• Technical Performance and Error Reports

• Customer Support Records

• Email, Phone, SMS, WhatsApp, and Other Communication Records

If you voluntarily provide additional information, including payment, billing, account, marketplace, or confidential business information, we will process it only when reasonably necessary to provide the requested services or fulfil our contractual and legal obligations.

How We Collect Your Information

We may collect personal information:

• Directly from you

• Through forms on our website

• Through phone, email, SMS, WhatsApp, or live chat communications

• Through cookies and analytics technologies

• Through service providers that support our business operations

• From publicly available sources where legally permitted

Why We Collect Personal Information

Ecomm Sharkss may collect and process personal information to:

• Respond to inquiries and consultation requests

• Provide e-commerce automation and related services

• Create and manage client relationships

• Process transactions and service requests

• Provide customer and technical support

• Communicate regarding active projects

• Send appointment confirmations and reminders

• Provide important service and account updates

• Improve website functionality and user experience

• Analyze website traffic and visitor behaviour

• Maintain website and business security

• Prevent fraud or misuse

• Improve our products, services, and internal processes

• Meet contractual and legal obligations

• Send marketing communications where permitted by law or where appropriate consent has been obtained

Ecomm Sharkss does not sell or rent personal information or customer lists to third parties for their independent marketing purposes.

Sharing Personal Information

We may disclose personal information only when reasonably necessary for legitimate business or legal purposes, including to:

• Deliver requested services

• Process transactions

• Operate and maintain our website

• Provide communications and customer support

• Work with trusted technology and service providers

• Process payments through authorised payment providers

• Deliver email or SMS communications

• Maintain analytics, hosting, security, and infrastructure

• Comply with applicable laws, regulations, court orders, or legal processes

• Protect Ecomm Sharkss, our clients, users, employees, and legal rights

Service providers may only receive information reasonably necessary to perform services on our behalf and are expected to handle such information appropriately.

Third-Party E-Commerce Platforms

Our services may involve third-party platforms such as Amazon, Walmart, Shopify, TikTok Shop, Etsy, eBay, YouTube, and other e-commerce or technology providers.

If you authorise Ecomm Sharkss to access information associated with a third-party account, we will use that information only as reasonably necessary to provide the requested services.

Your use of third-party platforms is also governed by the respective platform’s privacy policy and terms. Ecomm Sharkss is not responsible for the independent privacy practices of third-party websites or platforms.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Request information about how your data is collected, used, or disclosed

• Request restrictions on certain processing activities where applicable

To exercise a privacy right, please contact us using the contact information provided below.

We may need to verify your identity before processing certain privacy requests.

Marketing Communications

If you receive promotional emails or marketing communications from Ecomm Sharkss, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting our support team.

You may continue to receive non-promotional communications that are necessary for active services, transactions, customer support, security, or other business purposes.

Cookies & Similar Technologies

Ecomm Sharkss may use cookies and similar technologies to:

• Operate website functionality

• Improve website performance

• Enhance user experience

• Remember user preferences

• Understand how visitors interact with our website

• Analyze website traffic

• Maintain website security

• Measure the effectiveness of marketing activities

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some website features.

Analytics & Third-Party Technologies

We may use third-party analytics, advertising, communication, or website technologies to understand website performance and improve our services.

These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website, approximate location, and interactions with our website.

Third-party providers may process information according to their respective privacy policies.

How We Protect Your Data

Ecomm Sharkss uses reasonable administrative, technical, and organisational safeguards designed to protect personal information from:

• Unauthorised access

• Loss or theft

• Improper disclosure

• Alteration

• Destruction

• Misuse

These measures may include access controls, secure systems, authentication procedures, encrypted connections, security monitoring, and internal data-handling practices where appropriate.

However, no internet transmission, electronic storage system, or security technology can be guaranteed to be completely secure.

Payment Information

Where payments are processed through third-party payment processors, your payment information may be collected and processed directly by those providers.

Ecomm Sharkss may receive transaction-related information necessary to confirm and manage your purchase but may not directly store complete payment card details when payments are handled by an external payment processor.

Payment providers maintain their own privacy and security practices.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services

• Maintain client and business records

• Complete transactions

• Meet contractual obligations

• Comply with legal and regulatory requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Maintain appropriate business records

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it in accordance with applicable requirements.

SMS Privacy Policy

When you voluntarily provide your mobile number and consent to receive text messages, Ecomm Sharkss may use your mobile information to send communications related to our services.

These communications may include:

• Appointment confirmations and reminders

• Customer support messages

• Project or service updates

• Account-related notifications

• Business communications

• Marketing or promotional messages where appropriate consent has been provided

Mobile Information & SMS Consent

Mobile information, including phone numbers and SMS opt-in consent, will not be sold or rented to third parties for their independent marketing purposes.

We may share mobile information with service providers that help us deliver SMS communications, but only as reasonably necessary to provide those messaging services.

SMS opt-in consent will not be shared with third parties for their independent marketing or promotional purposes.

SMS Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After receiving your opt-out request, we may send a confirmation message. You will no longer receive messages from that SMS programme unless you opt in again.

For assistance with SMS communications, reply:

HELP

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children.

We do not knowingly collect personal information from children where such collection would violate applicable law. If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete it.

Links to Third-Party Websites

Our website may contain links to third-party websites, marketplaces, social media platforms, or services.

Ecomm Sharkss is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.

Business Transfers

If Ecomm Sharkss or its applicable business operations are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Privacy Policy Updates

Ecomm Sharkss may update this Privacy Policy periodically to reflect changes in:

• Our services

• Business operations

• Technology

• Data-processing practices

• Legal or regulatory requirements

The updated Privacy Policy will become effective when published on this website unless otherwise required by applicable law.

We encourage visitors to review this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request regarding your personal information, please contact us:

Ecomm Sharkss
A Specialized E-commerce Automation Division of MinTech Digital

Website: ecommsharkss.com
Email: support@ecommsharkss.com
Phone: +1 (713) 581-0711
WhatsApp: (832) 419-6988

Address:
22023 Rustic Canyon Lane
Richmond, TX 77469
United States

We aim to respond to legitimate privacy-related requests within 30 business days, subject to applicable legal requirements and identity verification where necessary.